To systematically regulate the daily rush of outpatients, MGM Hospital operates a smart token queue management system in the main lobby. Token numbers are issued at the entrance counters and displayed on digital monitors across all department waiting rooms.

• 1

  Collect Token

  Provide Aadhaar Card or name at the OPD reception desk to generate your custom barcode token.

• 2

  Wait for Turn

  Track live queue numbers displayed on overhead TVs in the centralized waiting lounge.

• 3

  Doctor Consultation

  Proceed to the doctor’s cabin when your token number lights up and flashes over the door.

Patients are admitted to general wards or specialized ICUs solely upon a written referral card from an MGM Senior Consultant or the Emergency Casualty Medical Officer on duty.

Discharges are finalized during morning ward rounds by the treating medical team. The patient's family receives a comprehensive discharge summary outlining post-care regimens.

• 1

  Discharge Summary

  Duty doctor prepares clinical notes, diagnostics results summaries, and home drug prescriptions.

• 2

  Clearance & Billing

  Billing desk confirms no pending dues (for paid wards) or processes cashless scheme clearances.

• 3

  Post-Care Pharmacy

  Collect the prescribed take-home medicines free of charge at the Main Hospital Pharmacy.

MGM Hospital maintains integrated patient folders, helping clinicians reference past diagnoses, prescriptions, and test histories efficiently during follow-up visits.

All blood, urine, culture, and histopathology test reports from the central pathology and biochemistry labs are uploaded digitally to the patient database.

MGM imaging centers process and archive diagnostic scans digitally. Attendants can pick up films and radiology sheets within specified turnaround times.

• 1

  X-Ray Turnaround

  X-ray sheets and radiologist summaries are printed within 2 hours of scan completion.

• 2

  CT & MRI Scans

  Complex scans and detailed reports are archived and ready within 24 hours of imaging.

MGM Government Hospital is empanelled to deliver free, high-end surgical and medical procedures under state and national health security plans.

Our dedicated welfare office handles all document verification and scheme clearance procedures inside the hospital to simplify things for patient families.

• 1

  Document verification

  Present your White Ration Card, Aadhaar Card, and MGM referral slip at the counter.

• 2

  Pre-Authorization Request

  Our coordinators upload clinical details to the scheme portal for immediate sanctioning.

• 3

  Approved Treatment

  Treatment commences once the scheme pre-authorization is approved by the panel.

MGM is a public hospital; therefore, general ward beds, routine lab testing, emergency treatments, and essential medicines are **100% free of charge**.

MGM Hospital campus is divided into distinct zones to help visitors navigate the medical offices easily.

• A

  Main OPD block

  Lobby, registration counters, pharmacy, and primary outpatient consulting rooms.

• B

  Emergency & Casualty Block

  Located on the right wing, open 24/7 for trauma cases and ambulance parking.

• C

  Super Specialty Wing

  Rear block housing specialized departments like Cardiology, Nephrology, and ICU zones.

MGM has specialized clinical wards structured by department to offer focused inpatient recovery care.

To safeguard patient health and maintain a quiet, clean, and sterile recovery environment, all visitors must follow these strict policies:

• Visiting Hours

  Allowed only between 4:00 PM and 6:00 PM daily. No entry is permitted during doctor rounds.

• Attendee Pass

  Only one designated attendee is allowed to stay overnight with the patient in the ward.

• Prohibited Items

  Outside cooked food, plastic bottles, flowers, and tobacco are strictly banned on campus.

MGM houses a state-licensed blood component bank that provides blood, plasma, and platelets for emergency trauma cases, surgeries, and pediatric thalassaemia transfusions.

The Medical Records Department (MRD) archives all patient files, clinical treatment records, surgeries summaries, and birth/death certificates generated at MGM.

• 1

  Request Application

  Submit a formal record request form signed by the patient or legal guardian at the MRD counter.

• 2

  Verification

  Administrative staff verifies identity proofs and treatment files before retrieval.

• 3

  File Issue

  Certified clinical records and summaries are issued within 3 working days of request verification.

MGM coordinates with the national toll-free emergency ambulance service network, stationing fully equipped life-support vehicles directly on campus.

We value patient input to help us refine and improve our clinical care. You can submit suggestions or report issues using our feedback kiosks.

• Feedback Kiosks

  Fill out the feedback forms available in the main lobby and submit them into the drop boxes.

• Direct Reviews

  Participate in SMS-based patient satisfaction surveys sent to your registered phone number after discharge.

If you experience any issues or have concerns regarding staff conduct, cleanliness, or billing irregularities, please report them to the Nodal Grievance Officer immediately.

The MGM security cell manages all lost and found items on campus. Recovered valuables are logged and stored securely in our administrative block.

• Report Lost Items

  Report misplaced or lost belongings to the on-duty campus security office near the main gate.

• Claim Verification

  Provide valid identification (Aadhaar Card) and detailed item descriptions to claim returned valuables.